Privacy Policy

Privacy Policy Statement

This website is controlled and operated by Shooting Star. All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

Marketing Dept Shooting Star 154 High Street Lincoln LN5 7AA

We can be reached via e-mail at hello@weareshootingstar.co.uk or you can reach us by telephone at +44 (0)1522 528540

Data Protection

Shooting Star is committed to protecting the privacy and confidentiality of private information. We uphold the relevant data protection principles and process data in accordance with the Data Protection Act 2018 (DPA 2018) and the General Data Protection Regulation (GDPR) which requires organisations that process personal data to meet certain legal obligations.

Shooting Star enter into a contract with data subjects and process data on that basis, information is collected for the purpose of:

Administering a relationship with the data subject, providing services and responding to enquiries and retaining information related to current client service provision
Enable business development through the retention of data held under legitimate interest
Enable Shooting Star to meet legal and other regulatory obligations

The information collected is known as ‘personal data’ and can include (but is not limited to) name, address, email address, telephone and other contact numbers and financial information. The information is collected in several different ways. For example, data may be provided directly online or over the telephone, or when corresponding by letter. This data is then retained for legitimate purposes under the relevant legislation and disposed of once services or relationships have ceased.

Shooting Star uses appropriate security measures in all communication and all data subjects have the right to ask for their information to be removed; the Hubspot email marketing service is compliant with GDPR and all personal data is kept on a secure server managed by our third-party processor, Datcom. Any details gathered on Shooting Star clients may be used:

to provide services under the contract in force
to contact the data subject about other services that might be of interest, if the subject has consented to this
to meet other legal and regulatory requirements
for other legitimate interests

Shooting Star retain records based on a retention policy so that it can defend against potential legal claims or disciplinary action which can be brought within statutory time limits. There is no automated decision-making involved in the use of personal information and therefore no data portability. All third-parties comply with General Data Protection Regulation (GDPR) requirements.

On occasions, Shooting Star may process information outside of the UK but will maintain written records of processing activities performed which shall include: (i) the categories of processing activities performed; (ii) details of any on cross border data transfers outside of the European Economic Area (EEA); and (iii) a general description of security measures implemented in respect of the client personal data.

If personal data is transferred to a country or territory outside the EEA it will do so in accordance with data protection legislation.

If the law allows or requires personal information during the period of contractual arrangements or after Shooting Star have ceased to act information may be given to:

the police and law enforcement agencies
courts and tribunals
the Information Commissioner’s Office (ICO)

In addition, after Shooting Star have ceased to act information may be given to:

professional indemnity insurers or legal advisers where we need to defend against a claim
professional disciplinary body where a complaint has been made, in order to defend the company against a claim
the data subject’s new advisers or other third parties they ask us to give information to

The data subject can request to have their personal information removed at any time or can request to see records or any other information the organisation holds about them – this must be requested in writing.

Use of your Information

Your information will enable us to provide you with access to all parts of our website and/or forums, to administer accounts and/or orders and to provide you with other services and information. It will also enable us to process and complete orders, to process payments and/or to bill you and to contact you were necessary.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to them or to the website. Where you have consented to us doing so, we might also use your information to let you know about other services which we offer which may be of interest to you including forthcoming events and we may contact you by post, telephone or fax, as well as by e-mail. If you no longer wish us to contact you, please let us know. Users have the right to ask us to stop processing their personal data for direct marketing purposes at any time.

We do not partner with or have special relationships with any ad server companies.

Disclosure of your Information

The information you provide to us will be held on our computers in the UK and may be accessed by or given to our staff and third parties within, and occasionally, (where necessary to fulfil and deliver orders) outside of, the EEA. Those parties process information, fulfil and deliver orders, process credit or debit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you.

To help us make credit decisions about you, to prevent fraud, to check your identity and to prevent money laundering, we may search the files of credit reference agencies who will record any credit searches on your file and/or those of your principal directors/shareholders where relevant. We may also disclose details of how you conduct your account to such agencies. This information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated, for fraud protection, money laundering prevention and occasionally for tracing debtors.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. Countries outside of the EEA do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy statement.

Links

We are not responsible for the privacy and data protection practices of other websites which may be reached through links contained in this website. Users should be aware when they leave this website and move into any linked website and should read the privacy and data protection policies and statements contained on any such linked website.

Accessing and Updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. You may also view some of the information held about you by logging into your account.

Online Data Collection

Fathom Analytics

We want to process as little personal information as possible when you use our website. That’s why we’ve chosen Fathom Analytics for our website analytics, which doesn’t use cookies and complies with the GDPR, ePrivacy (including PECR), COPPA and CCPA. Using this privacy-friendly website analytics software, your IP address is only briefly processed, and we (running this website) have no way of identifying you. As per the CCPA, your personal information is de-identified. You can read more about this on Fathom Analytics‘ website.

The purpose of us using this software is to understand our website traffic in the most privacy-friendly way possible so that we can continually improve our website and business. The lawful basis as per the GDPR is “Article 6(1)(f); where our legitimate interests are to improve our website and business continually.” As per the explanation, no personal data is stored over time.

Google Analytics 4

Additionally we use Google Analytics 4. Google Analytics 4 does not log or store individual IP addresses and our use of Google Analytics 4 relates to the development of our own internal company search engine optimisation rather than the use of personal data of the general publics, potential customers, existing customers or members of staff.

Analytics 4 does provide coarse geo-location data by deriving the following metadata from IP addresses: City (and the derived latitude, and longitude of the city), Continent, Country, Region, Subcontinent (and ID-based counterparts). For EU-based traffic, IP-address data is used solely for geo-location data derivation before being immediately discarded. It is not logged, accessible, or used for any additional use cases.

Hubspot

We use Hubspot to process the information of potential customers who contact us through phone calls, emails, contact forms or other means. This information is processed manually and does not use information that is not given upon contact by the individual user. Emails are tracked between parties through Hubspot automatically to improve internal communication, allowing all members of staff to view emails related to client work in specific circumstances such as staff absence or staff leaving the business.